All Mio Atelier jewellery is crafted from solid 925 sterling silver, finished with a generous 1 micron layer of 18K gold, and sealed with a protective e-coating for lasting radiance and durability.

Yes. Our jewellery is nickel-safe and lead-free, making it suitable for sensitive skin.

We recommend removing your jewellery before showering, exercising or swimming to preserve both the lustre and longevity of the gold plating.

Wipe gently with a soft lint-free cloth, avoid contact with lotions or perfumes, and store pieces separately to prevent scratches. Full care instructions are on our Jewellery Care page.

Yes, all charms are designed to fit any necklace in the Mio Atelier collection, allowing you to personalise and layer effortlessly.

Every order arrives in our signature charcoal and hot pink drawer box, ready for gifting with no additional wrapping required.

All Mio Atelier orders placed on Amazon are fulfilled through Amazon’s logistics network. This ensures fast, reliable delivery using Amazon’s trusted shipping services.

Delivery time depends on the shipping option you select at checkout on Amazon.

To view your estimated delivery window or tracking updates, please check your Amazon order details under Your Orders.

All returns and exchanges for Mio Atelier products sold on Amazon must be processed directly through Amazon.

Please visit Your Orders on Amazon and follow the return request steps provided there. Amazon’s customer service team will handle the full process for you.

For any order-related enquiries including delivery issues, returns or damaged items, please contact Amazon Customer Service via Your Orders.

Amazon handles all order support to ensure fast and secure assistance.

If you have a general question about Mio Atelier (not related to an order), you’re welcome to contact us through the Contact page on this website.